International and United States Ordering Procedures

Buying direct from the United States is easy and convenient. Credit cards, fax machines, direct dial telephone service, and air shipping allow easy transactions between countries. All Aerostich products and RiderWearHouse Catalog items are shipped from stock the same day we receive your order. (If a specific size and color of Roadcrafter suit is not in inventory, we will notify you with a reliable delivery date. Production time ranges from one to four weeks.) All standard Aerostich items may be sent back for a refund, but the item(s) being returned must be in new condition.

To determine your size we need your height, weight, and chest measurement (widest point around your chest under your arms). Your regular jacket, shirt, and pants (waist and inseam) sizes are also important.

To order, use our fax: 218-720-3610 (24 hours) or telephone: 218-722-1927 (-6 hrs GMT) number*. The toll free 800 number does not work outside of the United States.

Prices in your RiderWearHouse catalog are in US dollars. We accept Visa, Mastercard, American Express and Discover credit cards. Currency is automatically exchanged at the market rate on the day of the transaction (which is the day of shipment) when using these cards. We also accept Postal or Bank Money Orders in US funds. We do not ship COD on international orders.

We ship via UPS International Air service. In many countries UPS collects all duties, tariffs, and VAT at the delivery address so you do not have to pick up your package at Customs. Please call your local UPS office for details. For information on duty rates, tariffs, VAT, and import restrictions please contact your local customs office. All shipping charges, duties, tariffs, and VAT are the responsibility of the customer. An Aerostich Roadcrafter or Darien riding suit parcel weighs about 10 lbs. Insured shipments up to this weight to Europe, Japan and Australia are $60. To Mexico, Central and South America it is $65. To the Middle East, Africa, and Russia it is $85. Shipments of twice this weight cost slightly less than twice these amounts.

If you have questions about these procedures, please give us a call. We have been a reliable manufacturer and direct mail order business in the United States for over ten years. Thank you for your interest in our products. I hope you will give our company a chance and one of our products a try.

*Your region's international telephone access prefix is unique. Your local operator will give it to you. The country code number for all of the US is "1", but before this number (and our area and local number), an international access prefix must be dialed. For example, in Japan this prefix is 001, in the UK it is 00, in Germany it is 00, and in Australia it is 0011. Our complete number from the UK would be: 00-1-218-722- 1927, and from Germany it would be: 00-1-218-722-1927.

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