Questions? LIVE CHAT

FAQ

  1. Placing telephone orders
  2. Placing International Orders.
  3. Exchanges, Refunds, and Repairs.
  4. What if a product is on backorder?
  5. What forms of payment are accepted?

United States Telephone Ordering:

Telephone ordering service is available Monday-Friday 8:00 a.m. - 6:00 p.m. and Saturdays 8:00 a.m. - 2:00 p.m. (we are closed on Saturdays from Nov 1 through April 1) US Central Time (-6 hrs GMT)
Toll Free 1-800-222-1994
International 1-218-722-1927
Fax 1-218-720-3610

International Telephone Ordering:

The country code for dialing the United States is 1, which is placed before our local number of 218-722-1927, and preceded by your international access prefix. We are -6 hrs GMT. English language telephone ordering service is available from 8 a.m. to 8 p.m. US Central Time (-6 hrs GMT), Monday thru Friday. Fax us at 218-720-3610 (24 hrs).

Japanese and Spanish our not our primary languages. Please help us correct our language mistakes. We welcome your comments and suggestions.

From the UK dial 00-1-218-722-1927 between 2 p.m. and 2 a.m. UK time.


What if the product is on backorder?

If an item is not available when your order is received, we will ship it in a reasonable amount of time (this can vary from a few days to a couple of weeks), or notify you.


Do you offer Exchanges, Refunds, or Repairs?

Send items insured and prepaid; include invoice number and reason for return. Exchanges and returns must be in new condition. Items sent in for repairs must be clean. Customer is responsible for all shipping charges.

Send items to:
Aero Design & Manufacturing Company
8 South 18th Avenue West
Duluth, MN 55806

Please contact receiving@aerostich.com with any questions.


Does Aerostich/RiderWearHouse accept International Orders?

We welcome international orders!

Ordering

Buying direct from the United States is easy and convenient. Credit cards, fax machines, direct dial telephone service, and air shipping allow easy transactions between countries. We export large amounts of merchandise every year. All Aerostich products and Riderwearhouse Catalog items are shipped from stock the same day we receive your order. (If a specific size and color of Roadcrafter suit is not in inventory, we will notify you with an estimated delivery date. Production time ranges form one to four weeks.) all standard Aerostich items may be sent back for a refund, but the item(s) being returned must be in new condition.

To order

To place an order use our web site, use our fax #: 218-720-3610 (24 hours) or telephone #: 218-722-1927 (-6 hrs GMT). Our 800 number does not work outside of the United States.

Dialing Instructions

Your region's international telephone access prefix is unique. Your local operator will give it to you. The country code number for all of the US is "1", but before this number( and our area and local number), an international access prefix must be dialed. For example, in Japan this prefix is 001, in the UK it is 00, in Germany it is 00, and in Australia it is 0011. Our complete number from the UK would be: 00-1-218-722-1927, and from Germany it would be: 00-1-218-722-1927.

Payment

Our prices are in US dollars. We accept Visa, Mastercard, JCB, American Express and Discover credit cards. Currency is automatically exchanged at the market rate on the day of the transaction (which is the day of shipment) when using these cards. We also accept Postal or Bank Money Orders in US funds. We do not ship COD on any orders.

Shipping

We ship via UPS WorldWide Express service. In many countries UPS collects all duties, tariffs, and VAT (value-added tax) at the delivery address so you do not have to pick up your package at customs. Please call your local UPS office for details. For information on duty rates, tariffs, VAT, and import restrictions, please contact your local customs office (or calculate it using this third party import duty calculator). All shipping charges, duties, tariffs, and VAT are the responsibility of the customer. An Aerostich Roadcrafter or Darien riding suit parcel weighs about 5 kilos. Insured air shipments up to this weight to Europe, Japan and Australia are about $65. To central and South America it is about $90. To the Middle East, Africa and Russia it is about $100. Shipments of twice this weight cost slightly less than twice these amounts.

Questions

If you have questions about these procedures, please contact us


What forms of payment are accepted?

Credit Card via Phone/Fax

You may fax or phone your information to us directly. Once approved your order will then be shipped.
Toll Free 1-800-222-1994
International 1-218-722-1927
Fax 1-218-720-3610

Direct Credit Card Entry

At the menu you will be prompted to enter your credit card information. The server will enter a secure transaction encryption mode during transmission. Once your transaction is approved your order will be shipped. Your credit card will only then be charged at the time of shipment. Credit card orders are processed for payment only on the same day that an order is shipped. Credit card payment for items that are back-orderd or for Aerostich gear that is being produced-to-order are not processed until the completed order is shipped. We accept the following cards: American Express, Discover Card, JCB, Master Card, and Visa. We actively pursue and prosecute criminals who engage in credit card fraud.

International Orders: Currency exchange rates are calculated and exchange is made by the the credit card companies on the date the transaction (order payment) is processed, which is always the same day of shipment.

Personal Check

Send us your personal check. Your order will ship after the check has been cleared by your bank. Please allow 7-10 days for check clearing. Be sure to write down the order number on the final confirmation screen on the check. International Orders: Personal checks submitted from outside of the United States are not accepted. For further information see the international ordering information section in the customer service area. Make checks payable to: Riderwearhouse Catalog
Send to:

Riderwearhouse Catalog
8 S 18th Ave W
Duluth, MN 55806-2148

We do not offer COD (Collect on Delivery).

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